Melanie // Managing Director //
‘As a small business I get to oversee the direction of the business, but I also love getting my hands stuck in and helping out. After 8 years of working at Koan I have learnt so much about how E-commerce works. I find the customer journey and retail psychology so interesting and love that I get to learn something new everyday. I started out in Customer Service and that's very much where my heart lies. I have a fantastic team that I attribute our success to, they listen, feedback and we keep evolving. I am excited for the future ventures we have planned at Koan, both expanding our website and fulfillment offering, and growing our brand offering to our customers.’